Support
Hit a snag? Report a bug, get account help, check known issues, or browse the FAQ.
Report a Bug
Account Help
Double-check your email and password on the login page. Still stuck? Reach us on Discord.
Create one in seconds on the register page — it's free.
Deletion is permanent by design. If something vanished unexpectedly, file a bug above with the hero's name.
See the Donate page, or message the team on Discord for help with a pledge.
Known Issues
- Investigating Avatars created before the latest update show a placeholder until re-forged.
- Planned Fix Rare battlefield desync when fleeing combat during an enemy turn.
Frequently Asked
Is Shardgate free to play?
Yes — completely. Supporters get cosmetics and flair only, never power. See our monetization philosophy on the Game page.
Do I need to download anything?
No. Shardgate runs in your browser on desktop and mobile.
Is there a class system?
It's classless — you build your hero by investing in six core stats and the gear you choose.
Can I play with friends?
Yes. You share one persistent world, can see players in your area, chat locally and whisper privately.
What happens when my character dies?
You forfeit all the Lesser Essence you're carrying, your gear takes a beating, and you respawn weakened — but anything you've banked at a town vault is safe. Deposit your haul before venturing into danger. The world is meant to be dangerous.
Support Development
Shardgate is free and always fair. If you'd like to help fund development, you can chip in for cosmetics & flair only — never power. Supporting is entirely optional and changes nothing about how the game plays.
Support the Realm