1. Overview

We aim to collect only what we need to run the game, keep accounts secure, and improve your experience. This policy describes that data and how we handle it.

2. Information We Collect

Account information you provide, such as your email address and a hashed password. We never store your password in plain text.

Gameplay data generated as you play — characters, progress, inventory, chat, and similar records — and basic technical data such as your IP address, browser type, and timestamps, used for security and diagnostics.

3. How We Use Your Information

To create and maintain your account, run the game world, save your progress, and provide support.

To keep the game fair and secure — detecting cheating, abuse, and fraud — and to understand how the game is used so we can improve it.

4. Cookies & Local Storage

We use cookies and similar local storage to keep you logged in and to remember preferences. See our Cookie Policy tab for the full details and your options.

5. Sharing & Third Parties

We do not sell your personal information. We share data only with service providers who help us operate the game (for example hosting and email delivery), and only as needed to provide those services.

We may disclose information where required by law, or to protect the rights, safety, and security of our players and the game.

6. Data Retention & Security

We keep your information for as long as your account is active and as needed to provide the game, resolve disputes, and meet legal obligations.

We use reasonable technical and organizational measures to protect your data, but no online service can be guaranteed perfectly secure.

7. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing.

You can request deletion of your account at any time. Contact us through the Support page to exercise these rights.

8. Children & Age Requirements

Shardgate is not intended for children below the minimum age required in their region. We do not knowingly collect data from underage players, and will remove such accounts if identified.

9. Changes to This Policy

We may update this policy over time. Material changes will be reflected in the date below and, where appropriate, communicated in-game or by email.

10. Contact

For privacy questions or data requests, reach us through the in-game Support page.